Brian Posted September 17, 2013 Report Share Posted September 17, 2013 My 18 month old Lowrance HDS-5 kept freezing. The problem started after I followed the instructions on the Lowrance site and updated the software, the update completed successfully and all appeared to be working ok. But when I zoomed in or out, the display froze, none of the buttons did anything, all I could do was remove the supply. I emailed Navico at about 20:15 on a Friday 6th thinking they would see it first thing Monday, to my surprise I had an answer within 45 mins, telling me to send it to them. A brand new replacement arrived this morning. Maybe something to do with the fact I had the email address of their Global and Uk Service Co-ordinator and dealt with him directly.. Kingfisher 126, niggle, Maverick Martin and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Jim Posted September 17, 2013 Report Share Posted September 17, 2013 I used to have Lowrance units and had to ask for assistance. I was delighted with the service I received. Glad you got yours sorted Brian. Jim Quote Link to comment Share on other sites More sharing options...
Brian Posted September 17, 2013 Author Report Share Posted September 17, 2013 I had excellent service from them in the past. Off to the Boat Show on Saturday with the intention of buying another Lowrance product so I don't have to use split screen or switch from Plotter to Sonar. I'll be looking at the Elite 7 HDi. Quote Link to comment Share on other sites More sharing options...
Rob Posted September 17, 2013 Report Share Posted September 17, 2013 Lowrance, the choice of champions!!!!!! Quote Link to comment Share on other sites More sharing options...
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