Raymond Ellerton Posted October 26, 2017 Report Share Posted October 26, 2017 I had Golden Arrow do some work on my outboard as i could not start it they cleand the carb and told me it was running fine . When i tried it i still could not get it to Idel. So they took it back to the work shop. They called me and told me i needed a small part for the fuel intake coossting 25 quid so i said ok fit it . 4 weeks later its back on my Boat working great . Then i get the invoice foor 469 quid .What would you do NOW Quote Link to comment Share on other sites More sharing options...
Tarlach. Posted October 26, 2017 Report Share Posted October 26, 2017 I had Golden Arrow do some work on my outboard as i could not start it they cleand the carb and told me it was running fine . When i tried it i still could not get it to Idel. So they took it back to the work shop. They called me and told me i needed a small part for the fuel intake coossting 25 quid so i said ok fit it . 4 weeks later its back on my Boat working great . Then i get the invoice foor 469 quid .What would you do NOWPersonally, if they have only cleaned the carb and fitted a £25 part, I wouldn’t pay it. Go back in there and argue the toss ! Especially as the first time they gave it back to you they said it was running fine and then “all of a sudden” it needs a part !!! Sounds fishy to me ? Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Jim Posted October 26, 2017 Report Share Posted October 26, 2017 I have found Golden arrow to be good in the past. Although they did keep phoning me at one stage asking me to pay VAT which I already had done. I know they're not cheap but it sounds more like a typing error to me. Speak to them in person. Speak to the engineer who worked on it and check if the invoice relates to the time spent. If it does then you can argue the amount on the grounds of they should have communicated an expected cost to you. Jim Tarlach. 1 Quote Link to comment Share on other sites More sharing options...
Tarlach. Posted October 26, 2017 Report Share Posted October 26, 2017 I have found Golden arrow to be good in the past. Although they did keep phoning me at one stage asking me to pay VAT which I already had done. I know they're not cheap but it sounds more like a typing error to me. Speak to them in person. Speak to the engineer who worked on it and check if the invoice relates to the time spent. If it does then you can argue the amount on the grounds of they should have communicated an expected cost to you. Jim Yes listen to Jim’s advice, a lot more diplomatic than mine Sent from my iPhone using Tapatalk Jim 1 Quote Link to comment Share on other sites More sharing options...
Jim Posted October 26, 2017 Report Share Posted October 26, 2017 I can't remember EVER being called diplomatic before ? fisherman1055 1 Quote Link to comment Share on other sites More sharing options...
Kingfisher 126 Posted October 26, 2017 Report Share Posted October 26, 2017 That price must include the spare outboard for the inconvenience, they have just forget to tell you!!! That price is worth fighting for and an answer that explains why! Good luck and kick a---!! Jim and iansimpson63 2 Quote Link to comment Share on other sites More sharing options...
fisherman1055 Posted October 26, 2017 Report Share Posted October 26, 2017 That price must include the spare outboard for the inconvenience, they have just forget to tell you!!! That price is worth fighting for and an answer that explains why! Good luck and kick a---!! Looks like a case for itemised billing!!! Leicester Fisheagle 1 Quote Link to comment Share on other sites More sharing options...
Tarlach. Posted November 1, 2017 Report Share Posted November 1, 2017 How did you resolve this issue Ray ?? Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Paul J Posted November 6, 2017 Report Share Posted November 6, 2017 "I can't remember EVER being called diplomatic before ? :lol:" YOU MUST BE GETTING TOO OLD TO ARGUE Quote Link to comment Share on other sites More sharing options...
Raymond Ellerton Posted November 6, 2017 Author Report Share Posted November 6, 2017 How did you resolve this issue Ray ?? Sent from my iPhone using Tapatalk I sent email to The engineer stating the facts have not heard back Quote Link to comment Share on other sites More sharing options...
Tarlach. Posted November 6, 2017 Report Share Posted November 6, 2017 I sent email to The engineer stating the facts have not heard backGood on ya, don’t pay the bill until your 100% satisfied. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
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